Performance Suite
Creating powerful reward schemes
Case Studies
Sodexo Performance Suite has been used in a variety of industries. Here are just a few of them.
Table of Content
IMS
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- IMS
World leader in medical statistics
Objectives
- Improve the rewarding of doctors answering IMS surveys
- Increase doctors' loyalty
- Reduce recruitment costs
- Improve control and reporting
Our Solution
- Internationally integrated reward scheme for all participating doctors (UK, Suriname, Spain, Italy, Belgium)
- International and multilingual catalogue and customer service assistance
- Possibility for doctors to accumulate points from multiple surveys
Impact
- More effective way of rewarding loyal doctors
- Doctors are excited to participate in surveys
- IMS has an overview of local and international surveys
Ingram Micro
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- Ingram Micro
Distributor of computer material
Objectives
- Develop on-line sales
- Develop customer motivation and loyalty
- Increase marketing revenues
Our Solution
- Creation of a long-term loyalty program
- Multi-sponsors action awarding points for on-line purchases
- Short-term stimulation actions proposed by Ingram's suppliers
- Participants save points from all actions to use towards their selected rewards
Impact
- On-line sales went up from 23% to 36% in 3 weeks
- Massive participation of IM suppliers (200+ actions in 2 years)
- Thousands of rewards distributed in rewards customers really wanted
JohnsonDiversey
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- JohnsonDiversey
Distributor of industrial cleaning products
Objectives
- Increase their market share in distributor sales
- Communicate promotions and company events
- Improve distributors' product knowledge
Our Solution
- Quarterly challenge at distributor level
- Participant's website is a real portal with news, promotions, etc.
- Portal rolled out in Belgium and Netherlands. France and Germany coming soon.
Impact
- 25% increase of the market share
- Improved business relations with distributors' sales representatives
Proximus
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- Proximus
Belgian Leader in mobile telecommunication
Objectives
- Reward dealers for selling Proximus products and services
- Increase dealers’ loyalty
- Increase Account Managers’ involvement
- Improve budget control and reporting
Our Solution
- Special approval process for every action created by Account Managers
- Customised access for Account Managers to improve follow-up of their segment
- Simultaneous and segmented actions provide the possibility to save up numerous points
Impact
- Greater involvement of Account Managers through creation of their own actions
- Dealers have a clear view of their actions and points and are motivated by having a wide range of gifts they can choose from
- Clear overview of budget spent
Belgian Poste
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- Belgian Poste
Belgian Postal Services
Objectives
- Create a better team spirit within the postal offices
- Increase the motivation of all office employees
- Increase sales of postal products and services
- Create a competitive environment
Our Solution
- Creation of TeamPlus concept
- Customised catalogue specially designed for teams (team equipment, team activities)
- Rankings of all offices which can be consulted by every Team
- Simultaneous actions for De Post and their partners
Impact
- Employees participate in their own “community” and become more involved
- Offices know how they perform and coaching is more efficient
- Offices are challenged and sales have increased
Mercedes
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- Mercedes Benz
Distribution of Mercedes vans and Trucks in Belgium
Objectives
- Motivate the dealers’ salespeople
- Present their actions in a more dynamic and attractive way
- Create a fun and professional web tool
Our Solution
- Creation of the Sales Academy concept based on the participants’ personal development and objectives
- Creation of segmented short term actions
- Overview of incentive trips with pictures and results
- Delivery of the incentive trips through Sodexo Motivation Soulutions partners
- Email and SMS communication regarding actions and trips
Impact
- Better visibility and follow up on actions
- Increase in participants results
- Development of individual potential and team spirit
Hansgrohe
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- Hansgrohe
Distribution of Hansgrohe sanitation technology
Objectives
- Switch from an old fashioned paper-based motivation program to a modern web-based tool
- Get better knowledge of the fitters and plumbers
- Create a long-term motivation program
- Create a user-friendly web based program
Our Solution
- Creation of the Hansgrohe Privilege Club
- Set up the Talisman action rewarding every bought product
- Organisation of a monthly Tombola
Impact
- Increased the number of plumbers participating in the program
- Better knowledge of the client (fitters and plumbers)
- Positive impact on sales
- Extension of the program for the Netherlands
