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  • 1. Why should I use Sodexo Performance Suite?

    Human performance is accountable for almost 1/3 of the profit drivers of the companies. Sodexo Performance Suite helps you to stimulate and develop the performance of your teams.

     

    Performance Suite can be used to increase the profitability of your company, involving your sales representatives, resellers and partners.

     

    You should use Sodexo Performance Suite to:

    • Increase your global sales revenues
    • Increase your market share
    • Successfully introduce new products
    • Develop particular activities inside your teams

    There are different incentives formulas to help you reach these objectives:

    • Hit the target: everybody wins as soon as the target is reached
    • Hit parade: reward only the top performers!
    • Activity rewarding: promote particular behaviours or activities

  • 2. Who should I target with Sodexo Performance Suite?

    Our main objective at Sodexo Performance Suite is to increase the profitability of our customers. This is why our first target is your internal sales forces, your resellers and dealers as well as your partners. Sodexo Performance Suite is mainly used to develop sales incentives, dealer’s incentives and partner’s incentives.

     

    Sodexo Performance Suite can nevertheless be used for every category of workers, wherever their performance is measurable. Categories of incentive programs are then:

    • Incentives to productivity
    • Incentives to innovation
    • Incentives to cost reductions
    • Purchases (sourcing) incentives
    • Team development incentives

    Every situation where human motivation is a development factor and where the performance can be measured deserves to be taken into consideration.

  • 3. How do I determine my objectives?

    A necessary condition to a successful incentive program is to correctly set the objectives.

     

    Your objectives need to be SMART: Specific, Measurable, Achievable, Relevant and Timely. Establishing SMART objectives should be part of your team management activities even without Sodexo Performance Suite.

     

    The objectives used in the Sodexo Performance Suite incentives should be in line with the corporate objectives of your company.

     

    If you do not feel comfortable with your objectives, our team will be glad to help you in the process of defining SMART objectives.

  • 4. What kinds of companies is Sodexo Performance Suite suitable for?

    Sodexo Performance Suite can help any company that needs to increase human performance.

     

    As campaigns can be developed with very low set-up costs, there is no company size limitation. But with our wide range of rewards and services, Performance Suite is ideal for even the largest of teams.

     

    For 5 or for 5000 people, Sodexo Performance Suite is a first choice solution.

  • 5. Do I need my I.T department to install Sodexo Performance Suite in my company?

    No. Sodexo Performance Suite is an ASP (Application Service Provider) company. Our application runs on our servers and you access it through any Internet browser, via Internet, Extranet or Intranet.

     

    The benefits of this technology are:

    • There are low set-up costs
    • You do not need any involvement from your I.T department to start the application
    • There are very low maintenance costs
    • You automatically benefit from all the upgrades and bug fixes
    • The system be reached from any computer anywhere in the world
    • It can be completely customised with your own branding and identity

  • 6. Can I have my own items in the catalogue?

    Yes. Sodexo Performance Suite provides a catalogue of rewards selected by experts of the rewards and incentives market. This gives you a guarantee that you will optimise the satisfaction of your participants as well as the logistics at no cost.

     

    However, there is no limitation to the flexibility of our catalogue:

    • You can make your own selection in our existing items list
    • You can add your own products
    • You can mix our products with your products

    The only constraint you have if you want to customise is the fact that we will ask you to provide us with a buffer stock of your products in order to guarantee timely delivery of orders to your participants.

  • 7. What if my sales teams don’t have Internet access?

    Not a problem. Sodexo Performance Suite uses the Internet as a default access but it is not limited to this:

    • We can develop paper mailing and paper catalogues
    • Our team can provide operators to deliver campaigns by phone
    • Our message centre and gateways can send messages by email as well as by SMS, fax, letter or any other communication channel

  • 8. Can I personalise the Website?

    Yes. We have several customisation options for the website. The simplest option consists of the integration of your company colours and logo. The most sophisticated option is a total customisation of the website to your identity with integration into your corporate Intranet.

  • 9. What is my return on investment?

    Our sales team will provide you with a return on investment calculation based on your planned reward spend and the operational charges for the scheme.

     

    Based on information you provide us we will calculate for you:

    • Your potential return under several scenarios
    • Your cost
    • Your break even point
    • Cost per head

    Additionally, when your scheme is running we try to provide you with a 360° view on your performance. Our detailed scoreboards can help you to perform analysis with a drill down facility from groups to individuals.

  • 10. How do I update the scores?

    There are three ways to update the scores:

    • Manually, via the Performance Suite administration system
    • Automatically, via data import from your ERP or CRM system
    • Manually by the participants: you ask the participants to update the scores on the Internet or by bi-directional SMS messages and the only thing you have to do is to validate the updates

    This solution has many advantages:

    • It increases the information up-stream
    • It decreases your workload
    • It can be coupled to more detailed forms in order to gather more information about your customers and participants

  • 11. How does it interact with my ERP system?

    There are two possible levels of interaction with your ERP or CRM system:

    • The scores can be imported to Sodexo Performance Suite via a direct link to your existing system or by import of Excel or CSV files
    • Sodexo Performance Suite can provide performance information to your system

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